Ethics and Fiduciary Duty
A Deep Dive for Insurance Professionals
Trust is the foundation of the insurance industry—and your professional reputation. But in a complex, high-stakes environment, are you truly prepared to navigate ethical landmines and fulfill your fiduciary duty with confidence?
Gain a deep understanding of what it means to be a fiduciary, how to identify and manage conflicts of interest, and how to apply ethical and legal principles in the real world. We go beyond the theory—with real case studies, practical strategies, and action plans you can use immediately.
Learn how to build rock-solid client trust, avoid the kinds of missteps that lead to lawsuits, and become the professional your clients can count on—every time. Whether you’re looking to raise the bar on client care or future-proof your career, this course will get you there.
A focused course for the North American market.
Lead with integrity. Build trust. Protect your reputation.
Subtitles available in
English
French
Spanish
Course Overview
Trust is the foundation of the insurance industry, and maintaining that trust requires professionals to understand and uphold their fiduciary responsibilities. This advanced course explores fiduciary duty and the ethical obligations that guide professionals when acting in the best interests of their clients.
You’ll gain a clear understanding of what it means to act as a fiduciary, including how fiduciary duties arise, how conflicts of interest can occur, and how they can be identified and managed. The course also examines how legal frameworks and ethical principles intersect with fiduciary obligations and shape professional decision-making.
Through real-world case studies and practical examples, you’ll explore common pitfalls that can lead to breaches of duty and the steps professionals can take to avoid them. By combining legal insight, ethical guidance, and practical strategies, the course helps build the knowledge and judgment required to uphold the highest standards of fiduciary responsibility.
Course highlights
Earn Client Trust
Navigate Conflicts Confidently
Stay Legally Sharp
Lessons from Real Cases
Upgrade
From $35 US a month
Learning Objectives
Upon completing this course, you will be able to:
- Explain what fiduciary duty is all about;
- Identify different types of conflict-of-interest situations;
- List concrete steps you can take to build trusting relationships with your clients;
- Describe how legal frameworks and ethics principles influence fiduciary duty;
- Illustrate the importance of learning from real-world cases; and
- Prepare a personal action plan for becoming a better fiduciary for your clients.
Course Curriculum
- Welcome to the Course
- Course Objectives
- Important Course Instructions for Certificate Issuance
- Downloadable Material
- Introduction and Objectives
- What is Fiduciary Duty?
- Are you a Fiduciary?
- Fiduciary Duty in the Insurance Industry
- Fiduciary Duty in Practice – Loyalty
- Conflict of Interest
- Appearances and Trust
- Fiduciary Duty in Practice – Care
- Fiduciary Duty in Practice – Candor
- Clear and Open Communication – Putting Candor Into Practice
- Quiz instructions
- Chapter 2 Quiz
- Introduction and Objectives
- Legal Frameworks and Fiduciary Duty
- Ethical Principals Underpinning Fiduciary Responsibility
- What is a Breach of Fiduciary Duty?
- Upholding Fiduciary Duty
- Chapter 3 Quiz
- Introduction and Objectives
- Case 1: Failure to enact cover in timely manner
- Case 2: Underinsurance
- Case 3: Breach of Fiduciary Duty
- Case 4: Breach of Fiduciary Duty
- Case 5: False Expertise and Negligence
- Case 6: Failure to Disclose Material Information
- Case 7: Exploiting Confidential Information
- Learning from Cases
- Course Wrap Up
- Course Survey
- Ethics and Fiduciary Duty – Final Assessment
Testimonials
ITC’s D&O and EPLI courses helped me understand the insurance proposals we receive AND to explain to my executive team and board members the risks we can (and cannot) manage through insurance.
Most insurance courses are either pitched at people learning about the subject for the first time or jump straight into advanced topics. The ITC courses do a great job for all learners and I particularly liked the online format since you can either spend time starting from the beginning or quickly move on to the areas of most interest to you. The course material also went beyond insurance policy language – addressing risk management, claims processes, what buyers should consider, and more.
ITC effectively tackles complex subject matters in a very creative manner. I would highly recommend to anyone looking to broaden their understanding.
Great way to enjoy an evolving subject matter. Thank you ITC, enjoyed that!
I’ve been in the insurance industry for over 20 years and this is by far the best educational material I have seen! Great for new and established professionals!
ITC Education is the perfect platform for busy insurance professionals to expand their knowledge in bite-size, manageable, easy & informative modules. The subject matter is well researched and presented in an engaging and easy-to-understand format. The modules are set up so that you can zero in on a subset or explore the topic more fully – time permitting. The examples are easily applied to real-life situations.
About ITC courses
ITC takes pride in delivering high quality, unbiased courses on professional and management liability insurance and related topics. Designed specifically for online delivery, our courses are interactive, include activities and quizzes, use practical illustrations and real-life case studies and deliver knowledge in bite-sized portions so even just 5 minutes is learning time well spent.
ITC courses are the product of a collaborative approach. We work closely with subject matter experts to build out course content, the ITC design team brings that content to life, and no course is published before undergoing an intense review by an industry panel. Our process also includes post-publication reviews and updates because ITC is committed to delivering quality courses that remain accurate, relevant and up-to-date, long after they are first published.
With ITC, you can take any course at any time. For the best learning experience, a prerequisite may be recommended in the course description.
No. ITC no longer sells individual courses. New learners choose between:
- All-Access education, or
- ITC Advance certifications program, both of which include course access.
If you have questions, please contact ITC directly.
At ITC, we want to hear from you! Our courses are specifically developed to provide relevant and up-to-date training on insurance topics. If there is something you’d like to learn or explore and we don’t have the course, please reach out!
We take pride in providing up-to-date relevant courses! ITC is committed to reviewing all course content at least once a year and making any necessary updates or additions to course materials.
We provide a digital certificate of completion for all successfully completed courses.
Check the CE / CPD page on our website to find out which courses qualify for credit in your jurisdiction then register for your chosen course. Once you’ve successfully completed the entire course, including all the quizzes, you will be prompted to register for your digital certificate of completion.
If your jurisdiction is not list on our website, ITC courses may still qualify for CE or CPD credit but it will be your responsibility as a student to verify this with your regulator.
With your course purchase or active subscription, you are able to see all obtained certificates! We encourage you to download your certificates and track your CE or CPD credits for your license renewal.
Frequently Asked Questions
With ITC, you can take any course at any time. For the best learning experience, a prerequisite may be recommended in the course description.
No. ITC no longer sells individual courses. New learners choose between:
- All-Access education, or
- ITC Advance certifications program, both of which include course access.
If you have questions, please contact ITC directly.
At ITC, we want to hear from you! Our courses are specifically developed to provide relevant and up-to-date training on insurance topics. If there is something you’d like to learn or explore and we don’t have the course, please reach out!
We take pride in providing up-to-date relevant courses! ITC is committed to reviewing all course content at least once a year and making any necessary updates or additions to course materials.
We provide a digital certificate of completion for all successfully completed courses.
Check the CE / CPD page on our website to find out which courses qualify for credit in your jurisdiction then register for your chosen course. Once you’ve successfully completed the entire course, including all the quizzes, you will be prompted to register for your digital certificate of completion.
If your jurisdiction is not list on our website, ITC courses may still qualify for CE or CPD credit but it will be your responsibility as a student to verify this with your regulator.
With your course purchase or active subscription, you are able to see all obtained certificates! We encourage you to download your certificates and track your CE or CPD credits for your license renewal.
About ITC courses
ITC takes pride in delivering high quality, unbiased courses on professional and management liability insurance and related topics. Designed specifically for online delivery, our courses are interactive, include activities and quizzes, use practical illustrations and real-life case studies and deliver knowledge in bite-sized portions so even just 5 minutes is learning time well spent.
ITC courses are the product of a collaborative approach. We work closely with subject matter experts to build out course content, the ITC design team brings that content to life, and no course is published before undergoing an intense review by an industry panel. Our process also includes post-publication reviews and updates because ITC is committed to delivering quality courses that remain accurate, relevant and up-to-date, long after they are first published.
Ethics and Fiduciary Duty
